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Privacy Policy

Last updated: July 2026

This policy was last updated on 18 July 2026 and explains how FlowCore processes your personal data. If you have questions, email info@flowcore.be.

1. Who is responsible for your data

FlowCore is the data controller.

  • Company: FlowCore, based in Pecq (Belgium)
  • Company number: BE 1036.670.163
  • Contact: info@flowcore.be

2. What data we process and why

We only process what a specific purpose requires, always on a clear legal basis.

  • Contact and quotes: name, email address, phone number and the content of your message. Purpose: answering your request and preparing a quote. Basis: performance of or steps toward a contract.
  • AI visibility scanner: the brand, domain, sector, region and any competitors you enter, plus your email address. This data is sent to external AI services to measure your visibility (see section 4) and your email is kept as a contact. Basis: performance of the service and, for keeping it as a lead, our legitimate interest.
  • Automation scan: the sector, tools and manual work you describe, plus your email. The free text is sent to an external AI model to generate proposals; do not enter names of clients or staff here.
  • Customer account and payment: name or company name, billing address, VAT number, email and the data needed to buy scan credits. Basis: performance of the contract and legal obligations (accounting).
  • Newsletter: your email address, if you subscribe. Basis: consent, which you can withdraw at any time.
  • Technical data: IP address, device and browsing data, via necessary and (after consent) analytics cookies. Basis: legitimate interest for necessary cookies, consent for analytics.

3. Cookies and analytics

We place necessary cookies to make the site work (for example your language choice) and, only after your consent, Google Analytics cookies to measure anonymously how the site is used. You can change your choice at any time via the cookie settings at the bottom of the site. Without consent, no analytics cookies are loaded.

4. Who we share data with (processors)

We never sell your data. We do rely on carefully chosen providers that process data on our behalf, each with the necessary safeguards:

  • Supabase - database, authentication and storage (servers in the EU).
  • Netlify - hosting of the website and serverless functions.
  • Mollie - payments (EU).
  • Billit - invoicing (Belgium).
  • Resend - sending transactional emails.
  • MailerLite - newsletter management (EU).
  • OpenAI, Anthropic, Google and Perplexity - the AI models the scanner queries.
  • DataForSEO - measurement data on AI and search results.
  • Google Analytics - website statistics (only after consent).

5. Transfers outside the EU

Some of these services (including the AI models, Resend and Google) are based in the United States. Where data is processed outside the European Economic Area, this relies on appropriate safeguards: the EU-US Data Privacy Framework and/or the European Commission's standard contractual clauses.

6. How long we keep data

  • Contact messages: up to 2 years after the last contact.
  • Scanner and newsletter leads: until you unsubscribe or ask for deletion.
  • Scan and account data: as long as your account is active and up to 1 year after.
  • Invoices: 7 years, as the law requires.
  • Technical logs: a few weeks at most.

7. Your rights

You have the right at any time to access, correct, erase, restrict and port your data, and you can object to certain processing or withdraw your consent. Send your request to info@flowcore.be; we respond within the legal time frame. If you disagree with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

8. Security and data breaches

We take technical and organisational measures to protect your data, including encrypted connections and access control. Should a data breach occur that poses a risk to your rights, we report it within 72 hours to the Data Protection Authority and, where required, to you.

9. Changes

We update this policy when our services or the applicable rules change. The date at the top shows the last change.