Terms and conditions

These terms were last updated on 29 August 2026.

1. General

These terms and conditions apply to all offers, quotations and agreements between FlowCore and the customer, and to any use of the FlowCore platform.

FlowCore is established at Rue de la Croix Rouge 1, 7740 Pecq, Belgium, VAT number BE 1036.070.163.

"Customer" means any natural or legal person who enters into an agreement with FlowCore or creates an account on the platform.

These terms apply exclusively to professional customers (B2B). FlowCore does not sell to consumers within the meaning of the Belgian Code of Economic Law.

By creating an account or placing an order, the customer accepts these terms. The customer's own general terms do not apply unless FlowCore accepts them in writing.

2. What FlowCore delivers

FlowCore delivers two kinds of service.

  • Custom assignments: websites, applications and related services, always based on a quotation. Articles 3, 4, 9, 10 and 13 apply to these.
  • The platform: the online scanners, reports and monitoring, which the customer uses from their own account, with tokens or a subscription. Articles 3, 5, 6, 7, 8 and 11 apply to these.

Articles 12, 14, 15 and 16 apply to both.

3. Offers and prices

  • All offers for custom assignments are without obligation and valid for 30 days unless stated otherwise. Prices in a quotation are exclusive of VAT.
  • Platform prices (tokens and subscriptions) are total prices: the amount the customer sees is the amount they pay. For Belgian customers, Belgian VAT of 21% is included.
  • If the customer provides a valid VAT number from another EU member state, VAT is reverse charged and the displayed amount is the full net amount. Outside the EU no VAT is charged.
  • FlowCore may adjust its rates. A new price applies from the next purchase or, for a subscription, from the next renewal. The customer is informed at least one month in advance and may cancel before the new price takes effect.
  • Additional work or changes outside the original quotation are invoiced separately after prior approval.

4. Payment for custom assignments

  • 50% advance at the start of the project.
  • 50% balance on delivery and before going live.
  • Invoices are payable within 14 days of the invoice date.
  • In the event of late payment, FlowCore reserves the right to suspend the work.
  • In the event of non-payment, statutory interest and any collection costs may be charged.

5. Tokens

Scans on the platform are paid for with tokens. The customer buys tokens in advance; the number of tokens a scan costs is shown in the account before the scan starts.

  • Tokens are added to the account immediately after a successful payment. The invoice follows automatically.
  • Tokens do not expire. They remain usable for as long as the account exists.
  • Tokens are tied to one account and cannot be transferred, sold or exchanged for money.
  • If the customer deletes their account, any remaining tokens lapse without refund.
  • A scan that fails through a technical fault on our side costs no tokens. If they were charged anyway, they are credited back. A scan that ran correctly but produced a result the customer dislikes is not refunded.
  • Apart from that case, purchased tokens are not refunded unless FlowCore expressly agrees.

6. Monitoring subscription

With a subscription, FlowCore tracks the customer's sites weekly and alerts them when something declines. What a subscription covers and how many sites it applies to is stated on the pricing page and in the account.

  • The subscription runs monthly or yearly, as chosen at the order, and renews automatically for the same period.
  • The customer can cancel at any time from their account, with no notice period and no cost. Cancellation takes effect at the end of the current paid period. Until then, monitoring simply continues.
  • If a payment fails, the customer has seven days to put it right. After that, monitoring is paused. The settings are kept and monitoring resumes as soon as payment succeeds.
  • Periods already paid for are not refunded pro rata.
  • The subscription includes a monthly token allowance. How many tokens depends on the chosen plan and is stated on the pricing page and in the account. The allowance is granted every month, including on a yearly subscription. These tokens do not expire and remain on the account after a cancellation.

7. Payment and invoicing on the platform

This article applies to tokens (article 5) and to the monitoring subscription (article 6). Custom assignments are paid by invoice, as described in article 4.

  • All payments on the platform run through Mollie B.V., FlowCore's payment service provider. The customer pays in Mollie's secure environment. FlowCore neither sees nor stores card or account numbers; it only receives confirmation that a payment succeeded or failed.
  • Which payment methods are available follows from the checkout screen at the time of payment. All amounts are in euro.
  • Tokens are a one-off payment and are added to the account only after the payment is confirmed. If a payment is refused or cancelled, nothing is charged and no tokens are granted.
  • For a subscription, the first payment establishes a mandate authorising the amount to be collected automatically each following period. That mandate runs for as long as the subscription does and ends with its cancellation.
  • If the customer switches plan, a new mandate replaces the current one, for the amount of the new plan.
  • FlowCore issues an invoice automatically for every successful payment. The customer receives it as a pdf by e-mail and can always find it in their account.
  • If the customer is a business whose VAT number we could validate via VIES, that same invoice is additionally delivered electronically over the Peppol network. The customer needs to do nothing: a valid VAT number in the account is enough. If Peppol delivery fails, the invoice sent by e-mail remains valid and delivery is retried.
  • The customer is responsible for correct and complete invoicing details (name, address, VAT number). An invoice already issued is not rewritten; a correction is made by credit note.
  • If FlowCore grants a refund, it is made to the payment method used for the original payment, together with a credit note.

8. What a scan result is and is not

A scan is a measurement at a point in time. FlowCore queries third-party systems to make it: AI models, search engines, map services and measurement services. Those systems change their answers, their index and their terms without informing us.

  • FlowCore is responsible for a careful and honest measurement, not for a result. No position, mention, score or commercial effect is guaranteed.
  • Two scans of the same site can differ, because the systems queried differ. That is not a defect.
  • The recommendations in a report are advice. The customer decides whether and how to act on them.
  • If an external service disappears or changes its terms, FlowCore may adjust or discontinue a scanner. Tokens that become unusable for that one scanner remain usable for the others.
  • A report is intended for the customer. If the customer shares it through a share link, anyone holding that link can read it; that is their choice and their responsibility.

9. The customer's responsibility

The customer warrants that they are entitled to have scanned what they have scanned. Specifically:

  • They own the domain they enter, or have the owner's permission.
  • If they connect a Google account, they are authorised to do so.
  • If they choose form monitoring, they instruct FlowCore to fill in and submit that form automatically with a test message.
  • They enter no personal data of third parties in the free-text fields.
  • They keep their login details secret and are responsible for what happens under their account.
  • They do not use the platform to overload, circumvent or automatically harvest systems.

FlowCore may suspend an account in the event of a serious or repeated breach of this article, after warning where reasonably possible.

10. Execution and delivery

Stated delivery times are indicative and depend on the customer supplying content and materials on time.

Delays in supply may postpone delivery without FlowCore being held liable for it.

11. Intellectual property

  • After payment in full, the customer obtains the right to use the delivered end product.
  • FlowCore retains copyright in the source code, structures and underlying systems, unless expressly agreed otherwise.
  • The platform, the scanners and the structure of the reports remain FlowCore's property. The customer receives a non-exclusive right of use for as long as their account runs.
  • The content of a report about the customer's own site may be used freely by them, internally and towards their own clients.
  • FlowCore reserves the right to mention completed projects in its portfolio and references.

12. Availability of the platform

FlowCore makes reasonable efforts to keep the platform available but promises no uninterrupted service. Maintenance, updates and outages at external services can interrupt operation temporarily. If an interruption lasts exceptionally long, FlowCore extends a running subscription by the duration of that interruption.

13. Liability

FlowCore cannot be held liable for indirect damage, consequential damage, loss of data or lost profit.

For custom assignments, FlowCore's total liability is limited to the invoiced amount of the assignment concerned. For the platform, it is limited to the amount the customer paid FlowCore in the twelve months before the damaging event.

These limitations do not apply in the event of fraud, intent or gross negligence, nor to damage to life or health.

14. Maintenance and hosting

This article applies to maintenance and hosting contracts for custom assignments, not to the monitoring subscription in article 6.

  • Maintenance and hosting contracts are entered into for the agreed period.
  • Annual contracts are tacitly renewed for one year each time.
  • Cancellation must be made in writing, at the latest one month before the end of the current contract period.

15. Force majeure

In the event of force majeure (such as illness, technical failures, network problems, the failure or modification of third-party services, or external circumstances), FlowCore's obligations are suspended for the duration of the force majeure.

16. Changes to these terms

FlowCore may adjust these terms when the service or the regulations change. Anyone with a running subscription is notified at least one month in advance and may cancel before the new terms take effect. For one-off purchases, the terms that apply are those shown on the site at the time of purchase.

17. Governing law and competent court

All agreements between FlowCore and the customer are governed by Belgian law. Disputes fall under the jurisdiction of the courts of the district in which FlowCore is established.