What do your customers actually write?
Your star rating is only half the story. We read your Google reviews: what they are about, how often you reply, and which low ratings are still unanswered.
What this scan does
Your star rating is only half the story. This analysis reads your actual Google reviews: what customers write, how often the business replies, and which low ratings still sit unanswered for everyone to read.
How it works
- 1You enter your business name and town.
- 2We fetch your newest Google reviews and the replies.
- 3You get your response rate, the recent texts and the open pain points.
What we measure
- Your average rating and review count
- Your response rate on recent reviews
- Unanswered low ratings (1-2 stars)
What a result looks like
Every finding says what is going on and what it is based on. No number without an explanation.
- 4.8/5 based on 138 reviews.
- You only answer 30% of your recent reviews.
- 2 recent low ratings still sit unanswered.
Example findings for illustration. Your own result depends on your website and your market.
What you can do with it
- 1See which low ratings still deserve a reply.
- 2Know your response rate: replying shows you listen.
- 3Read the recent texts without scrolling through Google Maps.
Frequently asked questions
Why does replying to reviews matter?
Because your reply is read by everyone who comes after that customer. A calm response to an angry review often convinces more than ten glowing ones. And a profile where nobody ever answers looks like a business nobody is watching.
Can I have an unfair review removed?
Only if it breaks Google’s policy: abuse, spam, a competitor, or something clearly not about your business. A harsh but genuine review will not disappear, and it does not need to, because a good answer does more with it than a removal would.
How many reviews do I need?
Recency weighs more than volume. Fifty reviews whose most recent one is two years old reads worse than fifteen that run up to last month. A steady trickle says the business is alive.
Does the scan read the text of my reviews?
Yes. That is where the information a number cannot give you sits: what people trip over, which word keeps coming back, and whether the complaints are all about the same thing. That is more usable than an average with a decimal after it.
Start with the free scan
The free AI scan needs no account and shows straight away what a report looks like. This scan then runs in your console, paid with tokens.